Help Centre

We're here to help

Use the search below to find answers to common questions

Popular Articles

Meters & Reading

Switching to Avro with a Smart Meter

I have the First Generation Smart Meter (SMETS1) Unfortunately if you have a SMETS1 Smart Meter the meter will lose i...

Continue reading →
Meters & Reading

The Warm Home Discount

Our Warm Home Discount scheme for 2020/21 is now closed We've reached our maximum number of applications for this ye...

Continue reading →
Meters & Reading

My IHD (In-Home Display) isn't working correctly

As part of your smart meter installation, you'll also be offered an In-Home Display (IHD). If your In-Home Display st...

Continue reading →
Meters & Reading

Making Additional Card Payments

If your account becomes in debit by a significant amount or you need to clear an outstanding balance you may wish or...

Continue reading →

Categories

Switching to Avro

Read articles →

My Online Account

Read articles →

Meters & Reading

Read articles →

Emergencies

Read articles →

Moving Home

Read articles →

Payments

Read articles →

Still need help?

Get in touch with us and we’ll help find the answer. Helpdesk available Monday to Thursday, 9am to 5.30pm, Friday, 9am to 4.30pm

Send us an email

support@avroenergy.co.uk
Email now →

Live chat

Unavailable
Start chat →